Municipal Tax agency

The plenary of the Chair. Municipality of Murcia in meeting of 27 may 2004 adopted“Regulations of the Government and administration of the municipality of Murcia”article 25, in accordance with rule 135 of the act regulating the Bases del régimen Local establishes the existence of a body of tax management,MUNICIPAL TAX AGENCY, responsible for exercising the powers that the Local Tax Administration attaches to the tax legislation.

For the achievement of a comprehensive management of municipal tax system, governed by the principles of efficiency, adequacy, agility and unity in the management, up to this body, at least, the following powers:

The management, settlement, inspection, collecting and reviewing municipal tax acts.
The executive-collection of other income of public law.
The processing and resolution of the administrative prosecution files relating to tax tax manager whose expertise has committed.
The analysis and design of the global policy of public revenues in the municipal tax system.
The proposal, processing and interpretation of tax administration of the town hall
Monitoring and management of the implementation of the budget of income in respect of tax revenue.

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Organization chart

Organization chart

Plans of action to exercise 2021

Comprehensive assistance to the taxpayer and multichannel attention, promoting different online management in the entire tax procedures.

- Introduction of tax regularization proceedings based on information available in other municipal information systems.
- Management procedures for specific groups requiring special protection.
- Adaptation norms: Modification of Orders and instructions for Prosecutors collaboration in fiscal management.
- Communication Plan and dissemination of the programmes of aid and assistance to the taxpayer.

Administrative simplification in the management of taxes, levies and public fees. Elimination of formalities and reduction of costs for the citizen and the town hall

- Regulation in the tax ordinances of administrative simplification measures.
- Integration with other administrations interoperability and implementation of management procedures automated taxation.
- Development of new tax procedures resolution ex officio.
- Assistance and guidance to municipal services dependent on other categories for the introduction of new administrative simplification in the payment of taxes.
- Development of new modalities for interaction with other administrations for information exchange and establishment of procedures of shared management in tax matters.

Transparency and access to information

- Inclusion of web content of transparency in the portal of the AMT with permanent updating of information.
- Implementation of new authentication mechanisms from the hotlines through voice recording.
- Attention site multiidioma.
- Implementation of the tax folder: Direct access and personal attention to the tax status in the tax virtual office.
- Development of the geographical dimension in access to the tax information.
- Implementing clear language in the tax virtual office.

Fight against fiscal fraud

- Introduction of simplified tax management provide the citizen voluntary compliance with their tax obligations.
- Tax scheme of Control.
- Monitoring and control of procedures for managing revenues of individual municipal services.
- Integration in fiscal management of urban information.
- Establishment of procedures preventive and deterrent effect of tax fraud.

Digital transformation

- Expansion of the proceedings, automated automated procedures.
- New web accessible and responsive. Integration with the machine translation platform (silver) by the secretariat-general for administration.
- New tax virtual office accessible and responsive.
- Development of new electronic management procedures in the web portal of the AMT.
- Integration of the system of tax information with the geographical information system.
- Implementation of new telematic means of payment and mobile device.
- Improving accessibility and usability of the web.
- Introduction of biometric signatures face in the notification.

Assistance to the tax required in the fulfilment of the processing in collection

- Advice and support to the forced through a tax, telephone site and, in the area of land, deferrals and returns from improper income
- Issuance of certificates and reports requested by concerned and/or services of other departmental councils on tax status
- Information and advice on individualized plans of payment (DPI)

Cooperación, coordinación e integración con otras concejalías, administraciones públicas y/o entidades colaboradoras

- Integration with other administrations interoperability (SIT, Gexflow auction portal, the General state administration, BOE electronic site portal, ORVE, ATRM, TGSS portal)
- Assistance and guidance to municipal services dependent on other categories for the implementation of administrative simplification and integration in SIT the procedures relating to payment in voluntary income tax debts and public law
- Development of new modalities for interaction with other administrations for information exchange and establishment of procedures of shared management in the field collection: ATRM and AEAT

Control of the collection. Verification of compliance with the law applicable in respect of fund-raising

• Processing of verification compliance enforcement rules: order of pressure; monitoring, review and amend remedies of reconsideration and claims in this procedure @ CEAM
- Verification, testing and signature of all investigative actions executive raising issued; taking of the seizure of bank accounts, of wages and salaries, claims and entitlements, movable and immovable property; orders preventive annotation to property; uprisings and cancellations. Review and signing of the remedies of reconsideration and claims against these inquiries @ CEAM
- Implementation of property seized. Monitoring, oversight and rectification in proceedings relating to implementation. Particular reference to the auction procedure for the preparation of the process of direct award
• Processing of files relating to land, postponements, refunds of improper revenue, suspensions, redress and certificates of debt. Notifications of the resolutions of the above-mentioned files
- Tender procedures: preparation of documentation, requests for reports with other services involved and communication with the courts.
- Monitoring and control of complementary services in supporting the implementation of:
- Verification regulations that apply to check signature files failed declaration uncollectible and credit
- Implementation of collateral guaranteeing executive debts.
- Checking and processing of accountability collection and ATRM EMUASA
- Verifying and signing of publications in the BORM debtors absent/unknown to notifications for hearing