The murcianos may pay taxes through Bizum, Apple Pay and Google Pay

The municipality will have ten permanent offices of attention to the taxpayer, seven of them in towns

The board of Local Government had granted the award of the service of collaboration and technical and material support to the implementation of the municipal and other income of the municipality of Murcia.

This new collaboration contract in fiscal management services will provide innovative attention to the taxpayer, greater efficiency in collection and lower cost for the municipality.

The company adjudicataria trade is the Territorial Tax Management SA costs 36.908.919 euros for a period of four years, which may be extended to one or more.

The contract, which is expected to start in september, concerns the complementary work material, technical and preparation, support for the management of municipal taxes, both in raising voluntary executive and, as well as collaboration with the management and cadastral inspection under the functions assumed by the municipality of Murcia.

All jobs and tasks resulting from the award of this contract will be carried out in a collaborative and under the guidance and instructions of the Municipal Agency.

Público-privada collaboration

The main objectives of this collaboration are facilitating the implementation of tax liabilities of the taxpayers and maximize levels of the collection and other municipal income, while minimizing the cost of benefits under the contract.

An important aspect relates to the implementation of plans of Quality in the management and follow-up software management indicators and collection, as well as a channel Services and accessible in electronic format.

Hotlines and automated management procedures

For the award of this agreement have been taken into account various aspects related to the provision of a better service to the taxpayer, by providing the discharge of their fiscal obligations, enhance the information and assistance telephone and online, the efforts, the automation of tax procedures, as well as internal interoperability with other administrations and social partners.

This model of management has enabled municipal tax in recent years significant progress in this field. For this reason, the intention of this formula further progress in the levels of quality made and new methods and pioneers of citizen attention.

Chatbot tax and fiscal account

This new contract aims to build up the voluntary collection of domiciliaciones with the so-called ‘ tax account of the taxpayer ', subscriptions to electronic notifications, extension of the channels of communication through the tax Chatbot, expansion of electronic payment methods in all channels of assistance to taxpayers, and increasing the catalogue of telephone services allowing all kinds of tax online mode.

New Electronic Headquarters Tax

The Tax Municipal Agency has developed a new tax electronic site in collaboration with the computer service, with the represents a significant advance in terms of speed and quality of services in taxation.

This new deal will stimulate new telematic services offered in the electronic site making Tax, together with the call in the east, more flexible and simple citizen's relationship with the municipal tax Administration.

These services guarantee access to information in tax procedures, the state of its procedures and all this in an integrated manner with the Municipal Electronic Site. It is completed with the web portal of the AMT containing updated information for tax interest (Rules, standards, fiscal calendar, news...)

Innovation, quality, training and new means of payment

It also expresses appreciation for the comprehensive care to the taxpayer, particularly in a presencial way through mobile registration units in municipal units, a continuous and comprehensive training of staff of the company adjudicataria, the introduction of new means of payment, such as telematic Bizum, tax account domiciliaciones, Apple Pay and Pay, Google owed/debit, QR and payment gateways.

The introduction of advanced authentication systems on mobile devices and other innovative proposals is another aspect that offers the new contract, such as biometric data or swipe finger, as well as the introduction of data analysis (Business Intelligence) based on Big data.

Ten offices of attention to the taxpayer

The local adjudicatario shall provide and easily accessible in the municipality in the city centre (at least two), as in the towns of Beniaján, Cabezo de Torres, El Palmar and Tocinos Bridge, as well as in three towns more to determine the town hall.

Furthermore, it shall provide assistance to the taxpayer in municipal units are located where the staff member of the AMT.

Gender equality and labour guarantees

Have been taken into account for the provision of the object of this agreement certain special conditions of implementation. In the area of gender provides for the implementation on the successful people under the contract of a protocol of equality to eliminate, in any case, the wage gap by reason of sex. On the other hand, the company adjudicataria maintain during the whole contract the same number of people with permanent contracts that had initially used for their implementation.

Source: centromedios.murcia.es (Ayuntamiento de Decir Opale Es Decir Lujo 05.08.2022)